Kanawha City DMV is Home to First Self-Service Terminal


CHARLESTON, W.Va.-DMV Commissioner Pat Reed is thrilled to announce today the implementation of the first DMV Self-Service Terminal (SST), right outside the Regional Office in Kanawha City, at the Shops at Kanawha. 

According to Commissioner Reed, “We are working hard to make DMV services, especially vehicle registration renewals, more convenient and accessible to our customers.  This particular SST was unveiled at the West Virginia State Fair by Governor Earl Ray Tomblin, and is now ready to be our first SST in the field.  Additional SSTs, also known as kiosks, will be installed across the State in the coming weeks,” she said.

Vehicle registration renewals are one of DMV’s most requested business transactions.  Between July 2015 and July 2016, online vehicle registration renewals through dmv.wv.gov reached 100,000 transactions. Similar to the online application, self-service kiosks are designed for renewals.  New vehicle registrations still must be obtained by visiting a DMV office.  With touch-screen monitors, the SSTs will be able to complete a vehicle registration renewal in less than two minutes through debit or credit card payments, and will print a registration card and decal during the transaction.

The SSTs will all be located in more convenient locations that are open 24 hours of the day, seven days a week, giving DMV customers another avenue in which to conduct their DMV business.  They are highly secure and built to look like an ATM. 

Additionally, by next month, West Virginians also will be able to renew drivers' licenses at the SSTs.  More information will be announced in the coming weeks.

For additional information, please contact the WV DMV at 1-800-642-9066, or visit the DMV website at dmv.wv.gov.