WV DMV Commissioner Everett Frazier is pleased to announce that the DMV received an "Excellence in Government Partnership" Award through the American Association of Motor
Vehicle Administrators (AAMVA) at its International Conference in Denver recently. According to the AAMVA website, www.aamva.org, "the Excellence in Government Partnership Award recognizes a successful project/program developed and implemented in cooperation with public or private sector organizations". One winner is chosen from the Regional winners, and WV DMV won for its streamlined process of offering vehicle registration renewals at all 55 West Virginia county tax offices.
Focusing on providing the best customer service possible, DMV worked closely with NIC West Virginia to develop and implement a streamlined program for customers to renew their vehicle registration renewals at their local tax office. This process has been available for many years, but previously, counties relied on third party software to track renewals in a paper-based process. Through a collaborative effort with counties, this project modernized renewals performed at tax offices into a streamlined process that results in registrations being completed in 24 hours versus 30 to 45 days. County transactions are now managed through a DMV-provided solution eliminating all software costs for the counties. The process is now fully digital with instant status checks and registration updates.
Through this process, the DMV is able to eliminate mailing requirements between county and state for registration reporting, creating a fully electronic solution. Additionally, citizens are provided a 100% finished vehicle renewal on all transactions including multiple year renewals and address changes, as well as being able to renew additional license classes including personalized plates, special plates, alternate fuel vehicles, and special purpose vehicle plates.
Customers wanting to take advantage of this award-winning platform opportunity need only to bring their vehicle registration renewal form with them when paying county personal property taxes, along with proof of insurance, to do both services at one time!
For more information, please visit the DMV website at
dmv.wv.gov.