WV DMV and Jobs and Hope Partner to Help Drivers Get Back on the Road
Charleston, W.V. -- Last week, the West Virginia Division of Motor Vehicles (DMV) joined Jobs and Hope at the State Capitol Complex on January 20, 2026, in celebration of a Day of Hope. Today, DMV is reaching out to the public to share information on the reinstatement process.
“Driver’s Services in general is the driver improvement unit,” said Sherry Hensley, DMV Division Manager for Driver’s Services Citations and Processing and Entry Units. “All the units work on resolving issues that drivers have on their driving record history.”
Driver’s license suspensions, revocations, and related issues are handled by a dedicated staff of just eleven employees in the unit. Long term dedication to the work has resulted in only one job opening within the section in the past nine years, and that one was due to retirement. The staff help each other as they work together to find solutions for the unique situations faced by citizens.
In partnership with the Jobs and Hope program, this often means helping citizens who are in recovery or have faced other barriers to employment. Jobs and Hope staff are in contact with Hensley’s unit at least weekly.
“The focus of the Jobs and Hope program is to give a helping hand to the citizens of West Virginia,” said Hensley. “Those individuals who are down on their luck, they’ve experienced revocations and suspensions, had issues with DUI. The Jobs and Hope program helps them get their driving privileges back, that is the part that we take care of here. But it’s so much more.”
The Jobs and Hope program works with many partners across West Virginia to educate citizens, connect them with resources, help them advance their career, find job placement and other opportunities.
Driver’s Services may encounter a different roadmap for each citizen. The process of getting a drivers license reinstated after DUI can be many steps, can be very costly, and will differ depending on judges orders. The Driver Services team requests that each guest have a pen and paper ready when they call. Whatever the variables, callers will reach a patient customer service representative who is ready to work through the steps in their individual situation.
“Our Commissioner, Everett Frazier’s, goal is that he wants our customers to feel that when they walk into the DMV, they are treated as guests,” said Hensley. “We do that here at Driver Services. We go above and beyond to make sure that our customers are satisfied, they are given all the information and they are truly taken care of as if they are guests.”
To find out more, visit dmv.wv.gov , call (800) 642-9066 or stop by your local DMV office.
