Fraud Alert: E-ZPass Text Messaging Scam
On January 21, 2025, the West Virginia Parkways Authority and the E-ZPass Group issued an urgent alert regarding a widespread fraudulent text messaging scam. This "smishing" campaign targets toll road users across the United States, attempting to deceive customers into providing personal and financial data via counterfeit websites.
Recognizing the Fraudulent Messages
The scam involves text messages claiming to be from “E-ZPass Toll Services.” These messages typically state that the recipient has an outstanding toll balance and must click a link to pay immediately to avoid late fees. The information provided in these texts is fraudulent and the account details are inaccurate.
| Scam Characteristic | Details |
|---|---|
| Sender Name | Often appears as "E-ZPass Toll Services" or similar variations. |
| Message Content | Urgent language regarding unpaid tolls and impending late fees. |
| Suspicious Links | URL is designed to impersonate official state toll service names. |
| FBI Data | The IC3 has received over 2,000 complaints across multiple states. |
Official Guidance and Protection
The West Virginia Parkways Authority emphasizes that they do not contact customers via text messaging to request payment for outstanding balances. Safety and security for toll road users is a top priority.
“The West Virginia Parkways Authority does not and will not contact customers via text messaging for any reason. Please disregard this scam message and contact our customer service center should you need assistance with your E-ZPass account.”
— Jeff Miller, Executive Director of the West Virginia Parkways Authority
What to Do If Targeted
If you receive a suspicious text message regarding toll services, follow these critical steps to protect your information:
- Do Not Click: Never click on links embedded in suspicious text messages.
- Delete Immediately: Remove the text message from your device to avoid accidental interaction.
- Report the Crime: File a formal complaint with the FBI’s Internet Crime Complaint Center (IC3) at www.ic3.gov.
- Identity Protection: If you have already provided financial information, contact your bank or credit card provider immediately.
For legitimate account management and to learn more about West Virginia E-ZPass offers, visit the official Parkways Authority website.
Accessibility Statement:
The West Virginia Department of Transportation will, upon request, provide reasonable accommodations including auxiliary aids and services necessary to afford an individual with a disability an equal opportunity to participate in our services, programs and activities. Please contact us at (304) 558-3931. Persons with hearing or speech impairments can reach all state agencies by calling (800) 982-8772 (voice to TDD) or (800) 982-8771 (TDD to voice), toll free.
