FAQs

No, the Vehicle Registration System is an internet based application. You will simply access the online system and login. The only thing special you will need is a pdf viewer to view the documents printed from the system. Please download the free adobe PDF viewer if not already installed on your computer.

If you have a computer with an internet connection and a laser printer, you already have everything you need to issue a temp tag. Your printer must be capable of printing on 65# paper and must be a laser printer to print temp tags.  You will need a document scanner to upload your deal jacket.

Temporary tags must be printed with a laser printer on heavy card stock pre-printed with a valid Inventory Control Number. Temporary tag paper is ordered online directly through your account and shipped to the location of your choosing.

In addition to the existing $3.00 temp tag fee, the system will charge a fee for each completed transaction, which may be passed onto the customer buying the vehicle. This additional fee assists with funding the new online filing system and the amount of the fee depends on the type of transaction being completed as follows:

Cars, Trucks, SUVs, Trailers, motorcycles, etc.: $2.00
ATV/Dirt Bike: $0.50
Transfer Plate: $2.00

Digital Titling Fee: $25.00 (in addition to fees above)

Temporary Tag stock will remain $3.00 each.

Transaction fees will be collected at the same time title, registration and sales tax fees are paid and they can be passed onto the customer similar to the existing statutory $3.00 temp tag fee.

No. If you mail in paperwork for a digital deal, it will be returned. You must submit it via the Dealer Submission Portal. The only time that you will send in paperwork or additional fees is when directly requested by DMV to do so.

Yes. All deals submitted and issued a 7 digit title number will still be mailed to DMV for processing. This would be any deal that you had outstanding before switched over.

Most of the information submitted can be edited while in the “Pending” tab. If you have submitted to DMV and it hasn't been approved, you can click "Withdraw" to open it back for editting. You cannot change registration information. VRS provides a validation feature that populates the vehicle data based on the VIN provided. If you’re vehicle information is incorrect, your VIN has likely been entered incorrectly.

This fee can be passed on to the customer! After 24 hours, the fee is non-refundable. So if have to void and resubmit for some reason such as wrong VIN, you will have to pay the Digital Title Fee on the corrected submission. Digital Title Fees are collected on the 10th of each month for the preceding month.

As soon as your transaction is successfully submitted to the state, it will immediately be put into the DMV queue for review. Processing time will vary, but you can access check your Submitted, Approved, and Rejected tabs to see when DMV has acted on your submission.

When you see a transaction in the “rejected” tab, don’t worry. DMV will process this as a sendback and you will be able to follow the typical sendback process. If your sendback does not require a void, or additional funds, you can easily upload additional documentation into your transaction right in the rejected transaction and resubmit it to the DMV for review.

If vehicle information (VIN) on the temporary tag is incorrect then you must void the transaction. The customer must return the incorrect temporary tag in order to receive a new, correct tag. You must physically have the voided temporary tag in order to receive a refund!

You may amend the transaction in the Dealer Submission Portal before you submit to DMV for approval. If you have already submitted to DMV for approval and its pending DMV, please click the "Withdraw" button to open it back for editting.

You may amend the transaction in the Dealer Submission Portal before you submit to DMV for approval. If you have already submitted to DMV for approval and its pending DMV, please contact the Help Desk to have your transaction rejected.

You must first void the transaction within VRS. Then follow the instructions closely that immediately follow a void. For transactions that are voided before funds are collected, a refund will not be necessary. For voided transactions that occur after the funds have been collected, you must complete a DMV Application for Refund (DMV-38-AB) and submit it to the DMV. If you transaction is pending at DMV, please contact the Help Desk to have your transaction rejected to allow you to void.

Please contact customer support at 877-260-5414 if you are experiencing issues like the ones listed below.
• Account needs activated or deactivated
• Issues with accounting or billing
• Access denied when attempting to login
• Location Not Showing on Site
• Login or password problems

Verify you are trying to access dmv.wv.gov/vrs. If you are able to access the site, please click the “I agree” button and try to login. If you are unable to access the VRS System or are unable to login, please contact customer support at 877-260-5414.

No, all filings must be completed electronically online.

Please select Out of State for your transaction type.

Please login to the VRS System and complete the following steps to see the transaction history for the transaction associated with the missing plate or title.
Step 1: Access the VRS System.
Step 2: Login to the VRS site.
Step 3: To search for a transaction and view the transaction detail, hit CTRL+G and a box will pop up for you to enter the Transaction ID or Title #.
Step 4: In Transaction History log, look for an entry type of "Information".

If you do not see an entry type of “Information”, please contact the WV DMV at (304) 558-3900 to find out additional information about the plate or title that was not received.

Yes, you can easily reprint a temporary tag by selecting "Reprint Temp Tag Permit" from Vehicle Registration Tools section of main menu. Both sides of the Temp Tag paper can be used.

Documents that print on regular paper can be printed at any time from the transaction detail.

If you are accessing the VRS System using a Chrome browser, you may experience issues with the temp tag printing blank. Please go to Chrome Fix to download the fix for this issue.

Your Account Holder Agreement and Access Request Form must be processed prior to being able to log in to the VRS System. Once completed, you will receive a notification by email letting you know you have been granted access. Location Administrators may add additional users to the system by clicking the “Manage Users” link under the Dealership Management section of the page. All new users must have an account in order to gain access to the system.

Users are only able to start new and pending transactions, look up transactions that have been placed into the system, and manage emergency tags. Admins may start new and pending transactions and look up transactions that have been placed in the system. They may also order temporary tags, look at the ACH report, Inventory report, monthly portal processing fee report, update the location information, add and remove users, and manage emergency tags. ADMINS DO NOT HAVE THE ABILITY TO SEE THE BANK ACCOUNT INFORMATION.

It is required that we have a bank account on file in order to process temporary tag orders and the monthly portal processing fees. In order to upload your deal jacket to DMV, a bank account is required.  Checks will only be mailed to DMV for extra funds.

Once you order the temp tags, we will process your order and ship the special waterproof cardstock to you with an inventory control number in the top right-hand corner. This number is only associated with the dealership location the tags were ordered for.

Your first initial temp tag order will be placed as part of the application process.
Location Admins will use the “Order Supplies” link under the Dealership Management section of the page to place new orders. Specify the number of temporary tags needed for each tag type. Use “Temporary Tag Pager” when ordering for vehicles, trucks, trailers and boats. Motorcycle type is for motorcycles only. Same applies when ordering Emergency Tags.

Emergency Tags are available if you are unable to access the VRS system due to an internet outage. Emergency tags are printed in our office and will be shipped to the dealership location ordered. You will place the 60-day expiration date on the tag with a permanent marker, along with the vehicle information.

Once you regain access to the internet and are able to login to the VRS system, click the “Manage Emergency Tag” link under the Dealership Management section of the page in order to complete the transaction. You will need to provide owner information, vehicle information, and insurance information as a minimum in order to associate that control number to that vehicle to that person. Each location may have only 20 Emergency tags unmanaged at a time.

Dealerships enrolled in the digital program will upload paperwork through the Dealer Submission Portal.  Unless directly requested by DMV, any paperwork mailed in to complete a deal will be returned to dealership.

Full Filing Transactions are the following:
• Temp Tag:
• Title and Registration Application
• Out of State
• Motor Boat
• Motor Boat (Out of State Purchase)
• Motor Boat Title Only
• Reconstruction Title and Registration Application
• No Temp Tag:
• Title and Registration without Temp Tag
• Transfer Plate Registration
• Title Only Without Temp Tag
• ATV/Dirt Bike Title Application
• ATV Dirt Bike Title Application (Out of State Purchase)
• Special:
• Dealer Title Application
• Repossession
• Rental Vehicle
• Rental Vehicle Transfer
• Salvage Certification Application

You have the ability to edit a deal that has not been submitted to DMV through the Dealer Submission Portal. Please include an Affidavit of Corrections with your title work to note the change made. 

You have the ability to edit a deal that has not been submitted to DMV through the Dealer Submission Portal. Please add an Affidavit of Corrections with your title work to note the change made. You will also need to send a check for $10.00 for the lien fee should you be adding liens.

This is when the Emergency Tags that were already ordered will be used. You will manually complete them and when the internet is back up, use the “Manage Emergency Tag” link to place the information in the VRS system.

Please check the “Information Modified” box on the cover sheet where the lien holder information is located. Neatly write in the correct information. Please add an Affidavit of Corrections with your title work to note the change made. You will also need to send a check for $10.00 for the lien fee. Update the title 1 Form if applicable.

Please check the “Information Modified” box on the cover sheet where the Trade-in Information is located. Draw a line through the incorrect information and neatly write in the correct information. Please add an Affidavit of Corrections with your title work to note the change made.
Update the Title 1 form if applicable.

This will make the taxes due to DMV less. You may send in a refund request form with the title work and request the additional tax money to be refunded back to you.

First select the type of void you need; Express or Full Filing. Search for the transaction you wish to void. You may choose how you wish to search for the transaction by clicking the “Search by…” drop down. Once you have located the transaction, access the detail page to void.
You will need specify a reason why you are voiding prior to submitting. This will void the transaction from the mainframe, the temporary tag or transfer slip, and the fees if they were not pulled yet. If the fees were pulled, you must complete a refund request form and mail it to the DMV.