E-ZPass is an electronic toll collection system that allows users to drive through E-ZPass lanes without stopping to pay tolls. Drivers enroll in a state user plan, such as West Virginia’s. These plans collect tolls either in advance upon enrollment or as needed by using a credit or debit card that is registered at enrollment.

West Virginia residents who enroll in the Single Fee Discount Plan will have use of E-ZPass Lanes on the West Virginia Turnpike. Additionally, users can use their credit or debit card to arrange payment for toll facilities in 16 other states that accept E-ZPass.

A transponder is a device that receives and sends a radio signal. With E-ZPass, a driver keeps a transponder on their windshield and it sends a signal to the electronic receiver in the E-ZPass lane of the toll booth. So, rather than stopping to pay a toll with cash, the E-ZPass user can drive slowly through the designated lane. A traffic light will cue the driver with a green light that their E-ZPass was used and the driver can drive onward. The driver never has to stop or interact with toll collectors.

Unfortunately, there are no refunds. After a West Virginia resident enrolls in the Single Fee Discount Plan, he or she cannot receive a refund of their enrollment fee. Any balance remaining in their prepaid deposit will be refunded upon termination.

Enrollment in the Single Fee Discount Plan for E-ZPass only takes a few minutes at this website. However, you can only use E-ZPass with the transponder, which you must pick up in person or have delivered to you by U.S. Mail.

Transponders can only be picked up at the West Virginia Parkways Authority office in Charleston, at 3310 Piedmont Road, during office hours, 8:00 AM to 4:30 PM Eastern Time.

Transponders sent in the mail require up to ten days for delivery.

Those who enroll in the Single Fee Discount Plan will have unlimited use of the West Virginia Turnpike for three years, beginning on the date of activation before December 31, 2018 and ending December 31, 2021.

For those state residents who don’t use the E-ZPass Single Fee Discount Plan, toll rates will be as follows.

Yes, you can use the same E-ZPass transponder in other states that also employ E-ZPass for their toll roads and bridges. However, the Single Fee Discount Plan only applies to the West Virginia Turnpike.

To use the West Virginia E-ZPass in other states you must establish a prepaid toll balance by linking a credit or debit card or bank account to your E-ZPass account. You may add a prepaid toll balance when creating your account at www.wvturnpike.com or by contacting our Customer Service Center at 1-800-206-6222.

Yes, there are no residency restrictions on the Single Fee Discount plan for use on the West Virginia Turnpike.

The Single Fee Discount Plan is only valid on Toll Class 1 vehicles, which are 7'6" or less in height, not more than 8,000 lbs., no more than two axles, and not used for commercial or business purposes. Therefore, the Single Fee Discount Plan is not valid when drivers are towing or for motor homes.

However, by establishing a prepaid toll balance on your account, West Virginia E-ZPass customers of the Single Fee Discount Plan can use their West Virginia E-ZPass transponder on the West Virginia Turnpike when towing or driving a motor home and receive a 35% discount off the cash rate.

If a prepaid toll balance has not been established on the account, the driver must stop and pay the cash rate at each toll plaza.

To see toll rates for vehicles falling outside the Toll Class 1, please click here.

There are three mainline toll plazas and they are located at mile markers 30, 57, and 82.

There is one toll plaza located at Exit 48 for travelers connecting to or from U.S. Highway 19, which runs to Fayetteville and other points north.

When you enroll with West Virginia’s E-ZPass Plans, you will create an account that is linked to the credit or debit card you select to use.

This enrollment will allow you to use E-ZPass in other states if you choose to allow your plan to access your card. If you elect to pay the one-time only fee of $24 in the Single Fee Discount Plan, your E-ZPass will only be able to access basic privileges on the West Virginia Turnpike, and you will be responsible for cash payment of other tolls incurred for motor home or trailers, or travel on toll facilities in other states.

Commercial traffic is considered to be all trucks that are 2-axles or more and over 7’6” in height. West Virginia offers a separate plan for commercial traffic, whether based inside or outside the state.

To participate in the Pre-Paid Commercial Vehicle Plan click here.

The West Virginia Parkways offers the Single Fee Discount Plan to Individual Account E-ZPass Customers. The Single Fee Discount Plan gives unlimited travel across the entire WV Turnpike for a period of one year from date of purchase. The plan is valid for toll class 1 vehicles.

The Single Fee Discount Plan is valid for one year from the date of purchase.

You may renew your Single Fee Discount Plan online with a credit card. You may go to www.wvturnpike.com and click on the link to renew your Single Fee Discount Plan. You may also enter https://www.ezpasswv.com/renew-discount-plan in your browsers address bar. Please note, our website works best with Microsoft Edge, Firefox or Internet Explorer web browsers.

You may mail a check or money order, made payable to WV Parkways, to PO Box 1469 Charleston, WV 25325. Please include the transponder number(s) on the check or money order.

You may call our Customer Service Center at 1-800-206-6222 between 8:00 – 4:30 PM Monday through Friday and a representative will assist you in renewing the plan.

Beginning 01/01/2022 the cost to renew the Single Fee Discount Plan will be $26.25 per transponder for one year.

Yes. You will need to have a credit or debit card or bank account on file for your Single Fee Discount Plan to renew automatically. If you do not already have a card or bank account on file, you may log into your account and a card or bank account on the “Billing Options” page.

You may then go to the “Vehicles” page. Once there you will need to click on the Pencil Icon located next to your vehicle. An editing window will open and at that bottom of that window, you will need to select the “Auto Renew Tag Plan” check box. You will need to repeat this procedure for all vehicles on your account that you wish to set up with Auto-Renew.

Beginning 01/01/2022 the initial cost for the Single Fee Discount Plan is $39.25. This includes $26.25 for the Single Fee Discount Plan and a one-time charge of $13.00 to the E-ZPass transponder.

No. The three year Early Enrollment Incentive was a one-time promotion that the West Virginia Parkways offered to customers who enrolled in the Single Fee Plan prior to 01/12/2019.

No. The Single Fee Discount Plan is only valid on toll class 1-passenger vehicles. However, you may establish a prepaid toll balance on your WV Individual E-ZPass account and use your WV E-ZPass while your vehicle is towing and receive a 35% discount off the cash rate when you are towing on the WV Turnpike.

Under the Single Fee Discount Plan, the West Virginia Parkways does not permit transponders to be shared between vehicles. If you obtain a new vehicle, you may update the vehicle information on your account to reflect your new vehicle.

No, there are no residency restrictions.

No, you must have the transponder properly installed in your vehicle to be eligible for the Single Fee Discount Plan.

No. The Single Fee Discount Plan is only valid on the WV Turnpike. However, you may establish a prepaid toll balance on your WV E-ZPass account and use your WV E-ZPass transponder to pay for tolls when traveling on toll roads that accept E-ZPass outside of West Virginia.

If your Single Fee Discount Plan expires, you will be responsible for all tolls incurred while traveling.

You may set up an online account by following the link to renew your Single Fee Discount plan at www.wvturnpike.com. Once there, please click on the link where it says, “We recommend you to create a web account to manage your E-ZPass.” You will need to enter the following information: Account Number and 11 digit Transponder Number and Email Address on file or 5 digit Postal Code.

The quickest and easiest way to renew your Single Fee Discount Plan is to do so by credit or debit card at www.wvturnpike.com. You will need to click on the link to renew your Single Fee Discount Plan. You will then need to enter the following information: 11 Digit Transponder Number and Account Number or Last Name and Email address on file or 5 digit Postal Code. You will need to repeat this procedure for each transponder / discount plan that you want to renew.

The account holder may request that the account be closed by sending a message to customerservicecenter@wvturnpike.com. A letter requesting to close the account may also be mailed to WVPA at PO Box 1469 Charleston, WV 25325. You may also log into your account online and close the account.

Your account will be placed in a Pending Closed status for 30 days before it will fully close. Once the account has fully closed, we will refund any remaining toll balance. The credit card on file will need to be current with confirmation of the billing address. If a check refund is to be processed, we will need confirmation of your physical address before mailing the check.

In this case, you will be responsible for all tolls / violations incurred if the toll system detects a transponder with an expired plan or if the toll system associates the license plate number to an E-ZPass account.

If you do not wish to renew a discount plan, you must contact the customer service center by email at customerservicecenter@wvturnpike.com or by calling 1-800-206-6222 between 8:00 – 4:30 PM Monday through Friday and request that the transponder / plan / vehicle be cancelled and removed from your account.

The physical address for each WV Parkways Customer Service Center is:

• 3310 Piedmont Rd. Charleston, WV 25306
• 12 Pikeview Dr. Beckley, WV 25801

Our call center is open from 8:00 – 4:30 PM Monday through Friday (closed on State and Federal Holidays). The toll free number is 1-800-206-6222.

You may email the customer service center for assistance at customerservicecenter@wvturnpike.com

For commercial accounts, there is a $25 charge for each E-ZPass® transponder (non-refundable). Commercial customers may purchase multiple tags with a single account.

DISCOUNT PLAN #3 – West Virginia E-ZPass®

By opening an account with West Virginia E-ZPass®, commercial customers now have a Discount Plan to save them money. Opening a WV E-ZPass® Account will provide you or your company with savings.

Cost: For a 5axle tractor trailer, the cost per toll plaza of $5.40 will be deducted from a prepaid account ($100.00 minimum) as opposed to a cash rate of $6.75. A Credit card or ACH replenishes the balance by $100.00 (or whatever limit you set) each time your account balance falls below your preset low balance threshold.

Savings: Provides up to a 20% savings in toll rates for commercial vehicles, 2axle and up, or a 35% savings for all others.

Transponder Charge: $25.00 charge for each E-ZPass® transponder (nonrefundable).

Restrictions: No residency restrictions.

DISCOUNT PLAN #4 – Non West Virginia E-ZPass®

A discount is provided for Non West Virginia E-ZPass® commercial customers to save them money. For example a 5-axle tractor trailer, the cost per toll plaza of $5.87 will be charged to your Non-WV E-ZPass® account, as opposed to a cash rate of $6.75. This plan provides up to a 13% savings in toll for 2-axle and up commercial vehicles. There are no residency restrictions. The Non WV E-ZPass® also applies to IPASS, PREPASS, BESTPASS and NORPASS as they use E-ZPass technology.

For commercial accounts, the West Virginia Parkways Authority only offers Prepaid Toll Payment Options, the following are your payment options:

• Automatic Account Replenishment by Credit/Debit Card or ACH: You authorize the West Virginia Parkways Authority to replenish your account by automatically charging the card or bank information on file whenever your prepaid account falls below your low balance threshold.
• Manual Account Replenishment: You will be responsible for replenishment of your account, by mailing in a check or money order, in person at our Customer Service Center, by Credit/Debit Card or ACH by phone or through our online Account Management system. You will be responsible for the management of your account balance and will be responsible for any toll violations or fees that occur from a negative account balance.

We currently accept MasterCard, VISA, Discover, and American Express.

Yes, we do offer manual replenishment for commercial accounts, but it is not recommended.

In addition to receiving a discount, we recommend equipping each commercial vehicle that uses the West Virginia Parkways with a transponder because it will help speed commercial traffic through toll plazas while giving drivers a more convenient way to pay tolls without stopping.

Yes, you may transfer transponders to different vehicles, as long as they are of the same vehicle class. You should notify us of the changes in your vehicle’s registration information, so that we can identify vehicles whose transponders are not working properly, and other similar situations.

West Virginia E-ZPass® commercial accounts must be prepaid. Commercial customers can prepay their accounts via credit card, ACH, check and cash paid in person at the Customer Service Center.

Monthly statements will display all E-ZPass® transaction information such as date, time, plaza, toll charges and vehicle classification for all E-ZPass® toll facilities used.

If you have multiple E-ZPass® transponders on your account, they share one account balance. You can still view individual transaction histories by transponder and monthly toll usage.

Contact the West Virginia E-ZPass® Customer Service Center at 1-800-206-6222 or login to your account management as soon as possible.

A toll violation occurs when a vehicle is recorded by the West Virginia Parkways Authority for failure to pay the specified toll using cash or an E-ZPass® account, or when the driver receives an Unpaid Toll Slip from a collector and does not pay within the 15 days allowed. The registered owner of the vehicle is mailed a Toll Violation Notice for the tolls and fees due.

For your convenience, there are several ways you can pay a Toll Violation Notice: .

If you wish to pay by credit card, you may contact our Customer Service Center by calling 1-800-206-6222 or you can go online. Otherwise you can make a check or money order payable to West Virginia Parkways Authority and mail it along with the completed portion of your Toll Violation Notice to West Virginia Parkways Authority, Customer Service Center, P.O. Box 1469, Charleston WV 25325.

To appeal the violation notice, you may contact our Customer Service Center at 1-800-206-6222 and a representative can advise what information you will need to submit based upon your dispute request.

You will receive a letter in the mail indicating that your appeal has been accepted or rejected. If your appeal is rejected, the letter will offer an explanation.

If you wish to appeal multiple violation notices, enter the first notice number, appeal it and repeat the process for each violation.

If you are an E-ZPass® Customer and have received a violation notice(s), please consider the following to assist in preventing additional violation notices. If you do not receive confirmation that your E-ZPass® transponder was read in the lane, it is possible that your transponder is not working properly. The reason for this could be:

Your vehicle windshield blocks the transponder requiring you to use an external transponder.

The transponder is not mounted properly.

The transponder has been reported lost or stolen.

Your E-ZPass® account is in insufficient funds status.

The transponder is malfunctioning.

The license plate of the vehicle is not listed on your E-ZPass® account and no transponder was detected during the transaction.

Your Personal E-ZPass® discount plan is expired or not valid at the plaza.

f you need further help, please contact your Customer Service Center. Usually the phone number to contact your service center can be found on your transponder. If you are a West Virginia E-ZPass® customer, please contact the West Virginia E-ZPass® Customer Service Center at 1-800-206-6222 for assistance.

If you received a violation from a toll authority other than the West Virginia Parkways Authority, you must follow the procedure described on the violation notice. Unfortunately, West Virginia E-ZPass® cannot resolve the violation from another toll authority. If you are a West Virginia E-ZPass® customer in good standing, you may appeal your violation. In most cases, the toll authority will ask for proof that you are a West Virginia E-ZPass® customer and that your account is in good standing (an account in good standing has a positive balance.)